My bill went up because the promotional rate I was getting was expired. I called and a...

GetHuman-pappyman's customer service issue with AT&T from July 2018

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The issue in GetHuman-pappyman's own words
My bill went up because the promotional rate I was getting was expired. I called and a helpful rep got me a credit and put the promotion back on. Got the next bill and the promotion had not been put back on and credit not given. I called today and was on the line for about ** minutes with a rude rep that was not helpful. She told me she could cancel my account but I would still owe the over charged amount. I hung up and after another ** minutes on the line was told I was getting the credit from last time but my bill would not change for a few months and that in the meantime I would have to pay the higher amount and no more credits would be issued. I said that I would want to cancel then and she told me if I cancelled the credit would not be issued. Nobody would give me to a manager or make any common sense of what they were saying. "Yes, you should have got credit and we will give it to you and lower your bill in a few months but in the meantime you will have to pay extra and will not get credit for that" ???**I need to speak to someone who cares about me as a customer.

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AT&T

Customer service issue
Reported by GetHuman-pappyman
Jul 10th, 2018 - 5 years ago
Fixed
Seen by 3 customers so far
Similar issue to 1533 others
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Timeline

GetHuman-pappyman started working on this issue
Jul 10th, 2018 7:39pm
GetHuman-pappyman indicated the issue is not fixed yet.
Jul 11th, 2018 3:11pm

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