My husband is trying to replace his phone. He dropped it and it shattered, so he went t...

GetHuman857672's customer service issue with AT&T from July 2018

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The issue in GetHuman857672's own words
My husband is trying to replace his phone. He dropped it and it shattered, so he went to an ATT store in Orlando, Fl to purchase a new phone. He showed the agent his drivers license, and his formal name Robert is on the driver license. He goes by the nickname “Bobby” and that is what is on the account as a authorized user. With the phone, the app on his phone with our info on it, and the driver license the agent would not sell him the phone! She told him to call the *** number and fix his name. If this is for our protection, who are you protecting us from?? Ourselves? Calling in is the most difficult phone call. There is nothing convenient about it, it takes a minimum of ** mins for a simple task. I dread it. I just cancelled Direct Tv, if we can not get this resolved we will change carriers. * phones, and been a customer for at least ** years....

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AT&T

Customer service issue
Reported by GetHuman857672
Jul 7th, 2018 - 4 years ago
Fixed
Seen by 22 customers so far
Similar issue to 1484 others
0 customers following this
Items needed
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Timeline

GetHuman857672 started working on this issue
Jul 7th, 2018 12:44pm
GetHuman857672 indicated the issue is not fixed yet.
Jul 9th, 2018 11:47am

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