We purchased a "dumb" easy to*use" phone- could not get the *back off even after watc...

GetHuman-tfbeals's customer service issue with AT&T from July 2018

Help with my AT&T issue
The issue in GetHuman-tfbeals's own words
trying to install the sim card- should have been "easy" to take the back off- not so- had to make a *trip into the store- more run around at the store! ... We purchased a "dumb" easy to*use" phone- could not get the *back off even after watching the*video- had to go into the store-*long wait times- then more long*phone waits- since mobile is in*my name- all others are in my *husbands name- more mumbo *jumbo- a total nightmare!
All of our AT&T accts. are in my husbands name EXCEPT mobile- so, of course, they needed me*to activate this phone- another wasted trip and more wasted time- Now, I'm WAITING to get through*to a customer rep on the phone.
Now, after going through activation the process with a rep- (** min)- she could not activate the phone-*she said I have to go BACK to the store since I have a damaged sim card
too long!
Not yet- will make ANOTHER trip back to the store! Wait some more
How GetHuman-tfbeals fixed the problem
I ended up going in to the AT&T store as the rep. recommended since I had a defective sim card- unfortunately, we didn't transfer my contacts to my new phone so, I get to go back :(
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AT&T

cingular flip phone
Customer service issue
Reported by GetHuman-tfbeals
Jul 6th, 2018 - 5 years ago
Fixed
GetHuman-tfbeals shared how to fix
Seen by 4 customers so far
Similar issue to 1464 others
0 customers following this
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Timeline

GetHuman-tfbeals started working on this issue
Jul 6th, 2018 6:56pm
GetHuman-tfbeals confirmed the issue is fixed. Hooray!
Jul 7th, 2018 8:10pm
GetHuman-tfbeals confirmed the issue is fixed. Hooray!
Jul 9th, 2018 8:05pm