We attempted to port phone numbers away from AT&T on Monday ****. Instead, AT&T cancell...

GetHuman-skipcar's customer service issue with AT&T from June 2018

Help with my AT&T issue
Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman-skipcar's own words
We attempted to port phone numbers away from AT&T on Monday ****. Instead, AT&T cancelled our fiber service. We've been without service since and AT&T today told us the account remains in cancelled status. We need it reinstated and turned up immediately.
GetHuman-skipcar did not yet indicate what AT&T should do to make this right.
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How GetHuman-skipcar fixed the problem
We ended up calling the sales group who had access to the "cancelled" account. They set up a brand new account but were able to connect the new account to the old for billing, invoice history, etc. They were then able to setup a new install without equipment and deployed a tech within ** hours to get the circuit active again.
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Customer service issue
Reported by GetHuman-skipcar
Jun 25th, 2018 - 6 mons ago
I have an issue with AT&T too
GetHuman-skipcar shared how to fix
Seen by 4 customers so far
Similar issue to 1234 others
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Items needed
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Account PIN
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IMEI number
GetHuman-skipcar started working on this issue
Jun 25th 2:59pm
GetHuman-skipcar shared this issue with others over email
Jun 25th 3:02pm
GetHuman-skipcar confirmed the issue is fixed. Hooray!
Jun 26th 9:27pm