My Internet and TV service lost signal I did every reset and troubleshooting that they...

GetHuman-geerock's customer service issue with AT&T from June 2018

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The issue and preferred resolution, in GetHuman-geerock's own words:
My Internet and TV service lost signal I did every reset and troubleshooting that they provided on my TV and on my laptop and nothing worked I called the customer service number talk to an agent they connected me to technical they told me I should go into an AT&T store to exchange my equipment I was on the phone with them for an hour. This morning I called them back to ask them what store to bring my equipment to the agent gave me an address I went to the store and they don’t return equipment at that location. I called AT&T customer service back and talk to a manager and the manager said that none of their stores exchange equipment and I had to have a technician come out I pay $*** a month for my service I work from home so I need my Internet I’ve now lost one day of work I’m losing another day of work today and I’ll lose each day until they get a technician out here. When the manager put me on hold to fill my request of a technician coming to my home before * o’clock she disconnected the call it’s been an hour and she has not called me back . I called AT&T customer service back and asked to talk to the same manager they said that information is an available I asked them to have whatever manager is there call me it’s been an hour and nobody has called me
I trust that AT&T will make this right and come up with a resolution that is fair.
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AT&T

Customer service issue
Reported by GetHuman-geerock
Jun 24th, 2018 - 2 mons ago
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GetHuman-geerock started working on this issue
Jun 24th 3:15pm