Upgrade eligibility check

GetHuman815613's customer service issue with AT&T from June 2018

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Help with my AT&T issue
Before contacting them, items GetHuman815613 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
GetHuman815613's next move: have a AT&T rep call.
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The issue and preferred resolution, in GetHuman815613's own words:
The problem I ran into: Upgrade eligibility check
I trust that AT&T will make this right and come up with a resolution that is fair.
Help with my AT&T issue
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Customer service issue
Reported by GetHuman815613
Jun 24th, 2018 - 2 mons ago
I have an issue with AT&T too
Not resolved
Seen by 1 customer so far
Similar issue to 1215 others
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GetHuman815613 started working on this issue
Jun 24th 2:34pm