$***.** charge for a home service visit that I did not authorize.

GetHuman-jcwhite's customer service issue with AT&T from June 2018

Help with my AT&T issue
The issue in GetHuman-jcwhite's own words
Report service interruption * Correct my phone bill ... HERE'S MY ISSUE: I reported a problem with my landline phone (It seemed to be on, but there was no no dial tone), using a cell phone from a remote location. Internally, AT&T was able to verify that there was a problem with the phone connection and said they'd check on the line from the pole to the house. When I got to the house, I found a technician's note stuck in the door advising me to check the box on the outside of my house. (I already knew this.) and informing me that there is a $***.** charge for service calls. I was never informed of this. I immediately called customer service and was told that the charge applies if they have to do work inside of the house (I already knew this, too.) and not to worry about the $***.** charge. However, when I received my printed phone bill, yesterday, there was a charge for $**.** for the (unsolicited) field technician's visit. Once again, I called customer service. The service representative, Jamie, told me that the $**.** fee would not be removed, that he had no supervisor, there was no other way to appeal this, and that AT&T wanted to get rid of their landline customers, anyway. I guess they're succeeding. I told Jamie to terminate that phone line's service at the end of the billing cycle. **HERE'S HOW i WANT IT FIXED: They remove the charge for the unapproved $**.** service call. We'll settle-up and clear our accounts between one another.
The on-site service-call was authorized by their service-rep
Have the charge removed
Probably ** years, since I first initiated service**Here's the requested information:*Phone number: (***) ***-*****Account number: *** ******* *** **Account PIN: N*A*Account email: *****@***.com*Service address: *** N. Bosart Ave., Indianapolis, IN *****-*****Name: John C. White*IMEI number: N*A for landline phones
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AT&T

Landline Phone service
Customer service issue
Reported by GetHuman-jcwhite
Jun 15th, 2018 - 9 mons ago
I have an issue with AT&T too
Fixed
Seen by 17 customers so far
Similar issue to 1069 others
0 customers following this
Items needed
Phone number
Account number
Account PIN
Account email
Service address
Name
IMEI number
Timeline
GetHuman-jcwhite started working on this issue
Jun 15th, 2018 8:32pm
GetHuman-jcwhite indicated the issue is not fixed yet.
Jun 16th, 2018 11:25am
GetHuman-jcwhite indicated the issue is not fixed yet.
Jun 16th, 2018 11:26am
GetHuman-jcwhite confirmed the issue is fixed. Hooray!
Jun 17th, 2018 8:02pm
GetHuman-jcwhite indicated the issue is not fixed yet.
Jun 17th, 2018 8:03pm
GetHuman-jcwhite indicated the issue is not fixed yet.
Jun 17th, 2018 8:03pm
GetHuman-jcwhite indicated the issue is not fixed yet.
Jun 17th, 2018 8:04pm
GetHuman-jcwhite indicated the issue is not fixed yet.
Jun 17th, 2018 8:05pm
GetHuman-jcwhite indicated the issue is not fixed yet.
Jun 17th, 2018 8:06pm
GetHuman-jcwhite indicated the issue is not fixed yet.
Jun 17th, 2018 8:06pm