MY number is ***-***-****. Under the name of Ed Snyder. I have insurance for the phone...

GetHuman-ereid's customer service issue with AT&T from June 2018

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The issue in GetHuman-ereid's own words
MY number is ***-***-****. Under the name of Ed Snyder. I have insurance for the phone. It was broken contacted ATT and Insurance. Bottom line I was told by Christine the phone was under warranty until Sept. **** and there would be no charge for replacement. I returned the broken phone as instructed. A month later i had a charge on my bill for $***.**. After hours on the phone I was told I would have to pay this. It doesn't seem right after I was told there would be no charge. I have been customer over ** years and I hope to continue but I don't feel this is fair. My case number is CM********-*********.I would like to have this charge take off. That you , Beth Snyder **********
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Customer service issue
Reported by GetHuman-ereid
Jun 12th, 2018 - 9 mons ago
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GetHuman-ereid started working on this issue
Jun 12th, 2018 9:46am