I am a customer of Att wireless. I started a plan with buy one get one free on the Sam...

GetHuman-redmoe's customer service issue with AT&T from June 2018

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The issue in GetHuman-redmoe's own words
I am a customer of Att wireless. I started a plan with buy one get one free on the Samsung S**. I have paid off the first phone in full, but I am still being charged monthly for the second. I have spent over ** hours on the phone trying to get this issue taken care of. This has become VERY frustrating!!!!! I am currently spending almost $*** a month with Att in a bundle package. I am trying to not become a negative customer or leave bad reviews about the company because of just common courtesy. My account has been drafted over$**** twice in the past months. This is not very good customer care. Terrance Moore (***) ***-****
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Customer service issue
Reported by GetHuman-redmoe
Jun 11th, 2018 - 9 mons ago
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GetHuman-redmoe started working on this issue
Jun 11th, 2018 6:06pm