We were without internet for two weeks-- only after the *nd time a tech didn't call or...

GetHuman-nailbend's customer service issue with AT&T from June 2018

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The issue in GetHuman-nailbend's own words
We were without internet for two weeks-- only after the *nd time a tech didn't call or show up for scheduled appt did we find out when we called back in to AT&T that the techs were on strike!! In the mean time we were getting multiple notices that we exceeded our data plan and were being charged another $**.** to add more--- Not understanding how in the world we were using so much data, we started turning things off on our phones but that didn't seem to make any difference -- short of stopping to use our phones & become totally disconnected which wasn't an option as we have no land line & we're in the country. When a tech did come out, it took him three visits before he was able to fix our internet problem and it stayed fixed. So yesterday we finally had internet again after two weeks without. Then again today we get another message that we are about to go over our data & another $**.** charge is coming!! Up until this we never went over our *GB data plan. (While we were in MN for a family crisis for * months (Mar & Apr) we went over & we attributed that to sending lots of texts with pics as we worked to empty parent's home and relocate them). Their house had wi-fi and we were connected to that when there. We don't watch movies on our phones and the pics was the only thing different in how we used our phones.*What we would like is a credit for ALL the data charges this month due to not having internet. I tried to call yesterday*but the rep would not talk to me cause I didn't know what she was talking about when she asked for "the code" & my husband was not with me as I was at work (account is in his name but has both our cell numbers) & Im the one who does everything and he won't call. So today I tried to go on line get into our account & was getting invalid ID and not matching password -- so locked out again! Needless to say we are finding dealing w*AT&T VERY frustrating.*I am giving you my husbands email to notify him of the resolution to all this.

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Customer service issue
Reported by GetHuman-nailbend
Jun 9th, 2018 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 201 others
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GetHuman-nailbend started working on this issue
Jun 9th, 2018 5:17pm

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