My bill is higher than the agreed deal provided

GetHuman755787's customer service issue with AT&T from June 2018

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Help with my AT&T issue
Before contacting them, items GetHuman755787 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
GetHuman755787's next move: have a AT&T rep call.
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The issue and preferred resolution, in GetHuman755787's own words:
The problem I ran into: My bill is higher than the agreed deal provided
I trust that AT&T will make this right and come up with a resolution that is fair.
Help with my AT&T issue
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AT&T

Customer service issue
Reported by GetHuman755787
Jun 6th, 2018 - 12d ago
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Seen by 4 customers so far
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Timeline
GetHuman755787 started working on this issue
Jun 6th 1:12pm