On Monday, ****, my ** year old mother, whom resides alone in Detroit, MI, informed me...

GetHuman737665's customer service issue with AT&T from June 2018

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The issue in GetHuman737665's own words
On Monday, ****, my ** year old mother, whom resides alone in Detroit, MI, informed me in New Jersey that she was unable to receive television service. And as her AT&T U-Verse service is bundled with her internet and phone, as well as her medical device Life Alert, those services were also effected. I immediately contacted your customer service department for an appointment, explaining the situation, requesting an immediate appointment. Your representative, informed me of some problems in MI, and neighboring states, and the earliest appointment would be today, **** between **-**.**Well, this morning, I called to confirm and the automated answering system confirmed the repair time.*At **:**, no one had arrived so I called your service dept. and spoke with Andre, who referred me to his Supv. Mohammad, he explained the delay, was pleasant and assured me after checking with dispatch a tech would arrive to my mother’s home between* *-*pm.**At approximately *:**, I called to again to confirm the appointment, and spoke with a very rude and disrespectful supervisor, Aliya. She informed me that my mother would not receive service today and there was nothing she could do but schedule another repair date for June *, ****. I explained the necessity of my mother having access to communication, in the event of an emergency. In which her retort was she could not expedite or prioritize the schedule and I could not interface with her manager or dispatch. She offered another supervisor, Mohammad, who was very apologetic but again could not adjust the date for service.**Surely, this is not the way you want your company represented with surly representatives and a complete disregard and concern for your customers safety and security. And I ask, why does your customer service require appointments when it appears they are meaningless.**I hope to hear a response from you personally or an associate* and I certainly hope that my mother receives the repair ASAP, an adjustment to her bill, as well as an heartfelt apology for not receiving the service she so rightfully deserves.*I am also forwarding a copy of this complaint to the Better Business Bureau.

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Customer service issue
Reported by GetHuman737665
Jun 1st, 2018 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 651 others
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GetHuman737665 started working on this issue
Jun 1st, 2018 1:22pm

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