I am writing to obtain your help on my account. The account is for cell phone, home pho...

GetHuman-vwyant's customer service issue with AT&T from May 2018

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The issue in GetHuman-vwyant's own words
I am writing to obtain your help on my account. The account is for cell phone, home phone, internet and DirecTV. I contacted AT&T by phone on ******* about my billing. First spoke with Joan who combined billing and made a few small adjustments, then spoke with Perrann (sp?) about the size of the whole bill. At that time she told me she would put a $** discount on DTV service and $** on our cell service for ** months (it would increase as of March ****). I have waited * billings and called **** and then again **** to inquire why that isn't on my bill. Xavier helped me today and added discounts equaling $** which is nice, but is not the $** monthly reduction I was promised. I am expecting your company to stand up for what was promised and would like you to review the call on **** to verify what was promised. No point in being made promises if your company will not follow through. Account is in my name and includes DTV, internet, home and cell phones. Thank you for your assistance. I have spent well over * hours on the phone trying to make this happen and all I get is what might be available today versus why what was already committed to did not materialize. I hope to hear from you soon.
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AT&T

Customer service issue
Reported by GetHuman-vwyant
May 15th, 2018 - 10 mons ago
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Seen by 6 customers so far
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GetHuman-vwyant started working on this issue
May 15th, 2018 10:32pm
GetHuman-vwyant shared this issue with others over email
May 15th, 2018 10:33pm