I am writing to obtain your help on my account. The account is for cell phone, home pho...

GetHuman-vwyant's customer service issue with AT&T from May 2018

170 similar
0 following
Help with my AT&T issue
Next: our robot will wait on hold for GetHuman-vwyant to get a AT&T rep on the line!
Always use the GetHuman Phone tocall AT&T. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-vwyant may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
The issue in GetHuman-vwyant's own words
I am writing to obtain your help on my account. The account is for cell phone, home phone, internet and DirecTV. I contacted AT&T by phone on ******* about my billing. First spoke with Joan who combined billing and made a few small adjustments, then spoke with Perrann (sp?) about the size of the whole bill. At that time she told me she would put a $** discount on DTV service and $** on our cell service for ** months (it would increase as of March ****). I have waited * billings and called **** and then again **** to inquire why that isn't on my bill. Xavier helped me today and added discounts equaling $** which is nice, but is not the $** monthly reduction I was promised. I am expecting your company to stand up for what was promised and would like you to review the call on **** to verify what was promised. No point in being made promises if your company will not follow through. Account is in my name and includes DTV, internet, home and cell phones. Thank you for your assistance. I have spent well over * hours on the phone trying to make this happen and all I get is what might be available today versus why what was already committed to did not materialize. I hope to hear from you soon.
GetHuman-vwyant did not yet indicate what AT&T should do to make this right.
I have an issue with AT&T too
How GetHuman-vwyant fixed the problem
We are waiting for GetHuman-vwyant to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would AT&T email you?
This email address isn't valid
Follow this issue
See how GetHuman-vwyant fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-vwyant
May 15th, 2018 - 10 mons ago
I have an issue with AT&T too
Not resolved
Seen by 6 customers so far
Similar issue to 170 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-vwyant started working on this issue
May 15th, 2018 10:32pm
GetHuman-vwyant shared this issue with others over email
May 15th, 2018 10:33pm