Was getting bad phones from assuring! Upgrade to new phone, stolen off front porche, can’t get AT&T to resend new phone! Over ** hours on phone, was sent to * different AT&T stores. Still same problem!!

GetHuman673557's customer service issue with AT&T from May 2018

Help with my AT&T issue
The issue in GetHuman673557's own words
Get a piece of working equipment! I ordered new new equipment because assuring couldn’t provide me with working phone. phone was stolen off front porch, told AT&T, next day was able to recover stolen phone, told AT&T that I had recovered stolen phone . All I got back was phone &ear plugs! No box, no charger, no instructions and phone has scratches on corner! ... my name is Kenneth Kleinman, ***-*******. I ordered a new iphoneX, It was delivered on May *st and stolen off my front porch that day! I called it in on the *st that it was stolen. was told that a new phone would be shipped (back office). I would receive the phone or a call within ** hours! NEVER TOOK PLACE. ALSO I GOT A TEXT ON *nd from one of my neighbors telling me that her *th grade son was getting ready to fight, he said some kids at his school where showing off a new phone, iphoneX! So the young man then asked where they had got that phone from and they SAID THEY STOLE IT FROM MT FRONT DOOR STEP! He wanted to fight them for stealing the phone off my door step, I sent him a few text messages not to fight, that is the last thing we need!! After contacting the school about this matter and campus police I was able to recover YOUR PIECE OF EQUIPMENT. I also contacted the DALLAS POLICE to report the theft and file charges. I ALSO CONTACTED AT&T TO TELL YOU THAT I HAD RECOVERED YOUR STOLEN PHONE!! I HAVE HAD * CSR'S TELL ME THAT IF I HADN'T RECOVERED THAT PHONE THAT THIS PROCESS WOULD OF BEEN FIXED!! I WILL NEVER TRY TO DO THE RIGHT THING for AT&T. Never has anyone said good job, thank you or anything positive!!*I have had a few tell that I should accept the phone that was stolen, and if there are any issues I can claim it on insurance! I spent my money for a NEW IPHONE X in the box!! NOT A PHONE THAT WAS STOLEN, TAKEN OUT OF BOX, HAVE NO IDEAL WHERE THE REST OF WHAT WAS IN THE BOX IS, THE RECOVERED PHONE HAS SOME SCRATCHES ON ONE CORNER AND I HAVE NO IDEAL WHAT THEY MAY OF DONE TO THAT PHONE!!! I have been told so many things in the last ten days!! I have now been sent to * different AT&T STORES, AND HAVE SPENT OVER ** *** HOURS ON THE PHONE WITH AT&T SINCE THE *ST OF MAY!! WITH ALL MY EFFORTS TO GET THIS ISSUED RESOLVED, BEING A CUSTOMER FOR ** YEARS, BEING PART OF CUSTOMER LOYALTY, AT&T THANKS DOSE NOT DO A THING FOR ME!!*THE ABUSE I HAVE GOTTEN OVER THE LAST TEN DAYS, ** HOURS PLUS ON PHONE, * TRIPS TO AT&T STORES, DEALING WITH JR. HIGH SCHOOL, * DIFFERENT POLICE OFFICER'S!!*I HAVE EVEN HAD CSR'S (*) TELL ME THAT I SHOULD CONSIDER MOVING MY BUSSNISS, ALL OF IT!*DO YOU ALL WANT ME TO FIND A DIFFERENT PROVIDER!!
I have tried to return the recovered phone!*Have spent more then ** *** hours on phone w* AT&T !*I have been w*AT&T for ** years, quify for top tier, AT&A Thanks, nothing helps!!!
I want to get AT&T back their stolen equipment!*I want what I ordered, New IPhone X **g in the box! *With me having to work so hard on this I think AT&T should help me w* case and chargers!
I have been with AT&T for ** years, phone, internet and Direct Tv! phone plans have always been top plans!*Have always recommended AT&T
I have tried everything!*I am medicly disabled, I’m tried!!!
I have an issue with AT&T too
How GetHuman673557 fixed the problem
Worked my way to the secretary of the CEO!
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AT&T

iPhone X
Customer service issue
Reported by GetHuman673557
May 10th, 2018 - a yr ago
I have an issue with AT&T too
Fixed
Seen by 28 customers so far
Similar issue to 366 others
0 customers following this
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Timeline
GetHuman673557 started working on this issue
May 10th, 2018 8:48pm
GetHuman673557 shared this issue with friends on Facebook
May 10th, 2018 8:48pm
GetHuman673557 indicated the issue is not fixed yet.
May 10th, 2018 11:27pm
GetHuman673557 indicated the issue is not fixed yet.
May 10th, 2018 11:28pm
GetHuman673557 indicated the issue is not fixed yet.
May 10th, 2018 11:29pm
GetHuman673557 indicated the issue is not fixed yet.
May 11th, 2018 12:54am
GetHuman673557 indicated the issue is not fixed yet.
May 11th, 2018 9:49pm
GetHuman673557 indicated the issue is not fixed yet.
May 11th, 2018 9:50pm
GetHuman673557 indicated the issue is not fixed yet.
May 11th, 2018 10:25pm
GetHuman673557 indicated the issue is not fixed yet.
May 11th, 2018 10:27pm
GetHuman673557 indicated the issue is not fixed yet.
May 11th, 2018 10:29pm
GetHuman673557 indicated the issue is not fixed yet.
May 11th, 2018 10:30pm
GetHuman673557 indicated the issue is not fixed yet.
May 13th, 2018 10:46pm
GetHuman673557 indicated the issue is not fixed yet.
May 13th, 2018 10:48pm
GetHuman673557 indicated the issue is not fixed yet.
May 13th, 2018 10:49pm
GetHuman673557 indicated the issue is not fixed yet.
May 14th, 2018 10:56pm
GetHuman673557 indicated the issue is not fixed yet.
May 14th, 2018 11:08pm
GetHuman673557 indicated the issue is not fixed yet.
May 14th, 2018 11:10pm
GetHuman673557 confirmed the issue is fixed. Hooray!
May 17th, 2018 4:20am