A tech came out to address an issue with one of our tvs. He had a very bad attitude whe...

GetHuman664533's customer service issue with AT&T from May 2018

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A tech came out to address an issue with one of our tvs. He had a very bad attitude when he saw that a short cable was on the set. He yanked the desk and gouged a hole in the hardwood floor when I told him he had messed up the floor he said it was because of the short cable and he had to replace it. I told him your techs had installed the cable and when asked to check another issue where the box had to be rebooted **% of the time, he told me to click the remove twice and it would come on. This does not work, and we now have another set that is having the same problem. I would prefer talking to a representative to voice my other issues, but when they said there would be a $*.** charge, I refuse to pay to get a problem rectified that is not out fault. We would like to know when our contract expires. I know it is this month.
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AT&T

Customer service issue
Reported by GetHuman664533
May 7th, 2018 - a yr ago
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Seen by 9 customers so far
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GetHuman664533 started working on this issue
May 7th, 2018 8:58pm
GetHuman664533 indicated the issue is not fixed yet.
May 7th, 2018 10:13pm
GetHuman664533 indicated the issue is not fixed yet.
May 7th, 2018 10:15pm
GetHuman664533 indicated the issue is not fixed yet.
May 7th, 2018 11:26pm
GetHuman664533 indicated the issue is not fixed yet.
May 8th, 2018 11:17am
GetHuman664533 confirmed the issue is fixed. Hooray!
May 10th, 2018 10:01pm