Our new Internet stops working and the TV just freezes up...

GetHuman629238's customer service issue with AT&T from April 2018

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The issue and preferred resolution, in GetHuman629238's own words:
The problem I ran into: Our new Internet stops working and the TV just freezes up...
I trust that AT&T will make this right and come up with a resolution that is fair.
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AT&T

Customer service issue
Reported by GetHuman629238
Apr 25th, 2018 - 3 mons ago
I have an issue with AT&T too
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Seen by 7 customers so far
Similar issue to 1653 others
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Timeline
GetHuman629238 started working on this issue
Apr 25th 9:24pm