When I tried to call earlier - before the discounts ran out. - Get information for new...

GetHuman611878's customer service issue with AT&T from April 2018

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Help with my AT&T issue
Before contacting them, items GetHuman611878 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
GetHuman611878's next move: have a AT&T rep call.
Always use the GetHuman Phone tocall AT&T. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman611878's own words:
Get information for new discounts I was told to call back. Now my discounts have dropped off ... When I tried to call earlier - before the discounts ran out.
I have been a customer for *** years and I have to call every year to get my bill reduced. I want to cancel with them.
Get my discounts prior to the end of them running out.
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AT&T

Tv and internet
Customer service issue
Reported by GetHuman611878
Apr 19th, 2018 - 3 mons ago
I have an issue with AT&T too
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Seen by 2 customers so far
Similar issue to 1651 others
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Timeline
GetHuman611878 started working on this issue
Apr 19th 4:59pm