I recently learned I am being charged $**.** a month for a dialup internet service that...

GetHuman1907063's customer service issue with AT&T Worldnet from January 2019

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The issue in GetHuman1907063's own words
I recently learned I am being charged $**.** a month for a dialup internet service that has not been used for several years. It is my understanding that when ATT WORDNET ended the att email was a free service. **I recently visited two local ATT stores in Sarasota, FL and was told ATT has no internet service and I should contact Frontier or Xfinity. How can I be charged $**.** per month for ATT internet that has not been used for at least * years if your not even offering internet?**I also learned from the second store that ATT mail is a free service and does not require a payment.**Since I have used the ATT email for my personal email (*****@***.com) and a sub-account for my business Places ii Go Travel with (placesiigo@ att.net) for over ** years, I do not want any interruption in these email accounts. I also see no reason why my CC is being charged $*** annually for an internet service that I do not need and apparently ATT does not offer.**I would like someone from ATT Customer Service to contact me at *****@***.com or my cell ***-***-**** or by mail Robert Falk. **** Meyer Drive, Sarasota, FL *****.**Since it is likely this account is tied to my former CA address at *** Palmer Lane, Menlo Park, CA this may be helpful.**Robert Falk***** Meyer Drive*Sarasota, FL *********-***-****
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AT&T Worldnet

Customer service issue
Reported by GetHuman1907063
Jan 6th, 2019 - 4 mons ago
I have an issue with AT&T Worldnet too
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Seen by 2 customers so far
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GetHuman1907063 started working on this issue
Jan 6th 3:13am