I recently learned I am being charged $**.** a month for a dialup internet service that...

GetHuman1907063's customer service issue with AT&T Worldnet from January 2019

2 views
 | 
6 similar
 | 
0 following
Help with my AT&T Worldnet issue
Next: our robot will wait on hold for GetHuman1907063 to get a AT&T Worldnet rep on the line!
Always use the GetHuman Phone tocall AT&T Worldnet. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1907063's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1907063 may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman1907063's own words
I recently learned I am being charged $**.** a month for a dialup internet service that has not been used for several years. It is my understanding that when ATT WORDNET ended the att email was a free service. **I recently visited two local ATT stores in Sarasota, FL and was told ATT has no internet service and I should contact Frontier or Xfinity. How can I be charged $**.** per month for ATT internet that has not been used for at least * years if your not even offering internet?**I also learned from the second store that ATT mail is a free service and does not require a payment.**Since I have used the ATT email for my personal email (*****@***.com) and a sub-account for my business Places ii Go Travel with (placesiigo@ att.net) for over ** years, I do not want any interruption in these email accounts. I also see no reason why my CC is being charged $*** annually for an internet service that I do not need and apparently ATT does not offer.**I would like someone from ATT Customer Service to contact me at *****@***.com or my cell ***-***-**** or by mail Robert Falk. **** Meyer Drive, Sarasota, FL *****.**Since it is likely this account is tied to my former CA address at *** Palmer Lane, Menlo Park, CA this may be helpful.**Robert Falk***** Meyer Drive*Sarasota, FL *********-***-****
GetHuman1907063 did not yet indicate what AT&T Worldnet should do to make this right.
I have an issue with AT&T Worldnet too
How GetHuman1907063 fixed the problem
We are waiting for GetHuman1907063 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get AT&T Worldnet's attention and get better help faster. Tap below to get started.
Having AT&T Worldnet issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1907063 fixes it.
This email address isn't valid

AT&T Worldnet

Customer service issue
Reported by GetHuman1907063
Jan 6th, 2019 - 4 mons ago
I have an issue with AT&T Worldnet too
Not resolved
Seen by 2 customers so far
Similar issue to 6 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1907063 started working on this issue
Jan 6th 3:13am