I called on **********. I paid balance on phone and asked for my device to be unlocked...

GetHuman-niksam's customer service issue with AT&T Wireless from October 2020

Help with my AT&T Wireless issue
The issue in GetHuman-niksam's own words
I called on **********. I paid balance on phone and asked for my device to be unlocked. I explained that I only have one bar at home and have run into not having a phone when the weather knocks out my land line. woman was pleasant. Said she would mention problem of only one bar in my area. She said device would be release by **:** pm the next day. *I am furious, I went to have the new Sim card put in and drove ** minutes each way for this. The device was never unlocked. Wasted trip. Spectrum had also notified you that it was not unlocked. I got home and was calling to resolve this when an email popped up that the device was unlocked. *Very angry, had to make another trip to have Sim card installed. *One, I wasted my whole morning with something that was not necessary and two, I was needlessly exposed to more people. Yes, I am covid compliant. *This was a fail on your part. Very very disappointed, not the service I had been promised and if I am not mistaken. Verizon was sued for this very same matter. They release within ** hours.

GetHuman-niksam did not yet indicate what AT&T Wireless should do to make this right.

How GetHuman-niksam fixed the problem
Make a stink with company holding you hostage. Verizon had a huge lawsuit because of this. Why do I think it needs to happen with A T and T?? *Why did it take * whole days to release the lock on my device, I owed them nothing!!
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AT&T Wireless

Customer service issue
Reported by GetHuman-niksam
Oct 29th, 2020 - 4 months ago
Fixed
GetHuman-niksam shared how to fix
Seen by 4 customers so far
Similar issue to 2252 others
0 customers following this
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Timeline

GetHuman-niksam started working on this issue
Oct 29th, 2020 6:09pm
GetHuman-niksam confirmed the issue is fixed. Hooray!
Oct 29th, 2020 10:34pm
GetHuman-niksam confirmed the issue is fixed. Hooray!
Nov 1st, 2020 5:51pm

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