I recently tried to use hotspot on my phone, but it didn't allow mw to use it. I contac...

GetHuman5355213's customer service issue with AT&T Wireless from October 2020

2 views | 2121 similar | 0 following
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The issue in GetHuman5355213's own words
I recently tried to use hotspot on my phone, but it didn't allow mw to use it. I contacted the customer care agent through chat. They upgraded my plan to unlimited elite and mentioned the cost is $**. But it shows way higher than that which is $***. Moreover and very importantly, I am unable to use my cellular data also since this happened. I am very upset with the service and fake promises after waiting in the chat for hours and hours. Its very disappointing and frustrating. I had to travel without the internet on my phone the whole night. I am expecting a quick resolution to the issue and proper billing information in detail.

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AT&T Wireless

Customer service issue
Reported by GetHuman5355213
Oct 11th, 2020 - 6 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 2121 others
0 customers following this

Timeline

GetHuman5355213 started working on this issue
Oct 11th, 2020 10:47am

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