Pictures sent via text from an I-Phone do not download on my Samsung S*Edge phone. Why?

GetHuman-samgroz's customer service issue with AT&T Wireless from August 2019

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The issue in GetHuman-samgroz's own words
The problem: Pictures sent via text from an I-Phone do not download on my Samsung S*Edge phone. Why?
GetHuman-samgroz did not yet indicate what AT&T Wireless should do to make this right.
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AT&T Wireless

Customer service issue
Reported by GetHuman-samgroz
Aug 12th, 2019 - 7d ago
I have an issue with AT&T Wireless too
Not resolved
Seen by 3 customers so far
Similar issue to 4790 others
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Timeline
GetHuman-samgroz started working on this issue
Aug 12th 4:27pm