Today I spent over an hour on the phone speaking to agents without having my problem ta...

GetHuman-kgouck's Complaint issue with AT&T Wireless from July 2019

Help with my AT&T Wireless issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-kgouck's own words
Today I spent over an hour on the phone speaking to agents without having my problem taken care of. At the time of my purchase I was promised a promotional watch. The watch never arrived. When I called to check on the status of the watch I was told that it was back ordered. Since then the order for the watch has been cancelled with no notification to me as the customer. I have been an AT&T customer since ****. The loyalty department promised me the watch when I made my purchase. Today I asked to speak to a customer service supervisor many times and I was told that were not available to speak to me. This is unacceptable. I was offered a tablet, but am not interested in the tablet. I was promised a watch and was hoping that AT&T would stand behind the agreement that was made at time of purchase. I would like a response and for the this issue to be resolved ASAP. Today's treatment on the phone was unacceptable.

GetHuman-kgouck did not yet indicate what AT&T Wireless should do to make this right.

How GetHuman-kgouck fixed the problem

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AT&T Wireless

Complaint issue
Reported by GetHuman-kgouck
Jul 26th, 2019 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 4673 others
0 customers following this
Items needed
Account name
Account number
Account phone number
Account email address
Account service address
Account PIN

Timeline

GetHuman-kgouck started working on this issue
Jul 26th, 2019 4:43pm
GetHuman-kgouck confirmed the issue is fixed. Hooray!
Jul 28th, 2019 1:15am