I was charged an additional $*** for data overage on my AT&T Wireless account...

GetHuman3031702's customer service issue with AT&T Wireless from June 2019

Help with my AT&T Wireless issue
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The issue in GetHuman3031702's own words
I was charged an additional $*** for data overage on my AT&T Wireless account (************), specifically on the number ending in ****. I tried not to use any more data, but I am assuming there were some apps on the phone that were continuing to consume data without our knowledge. Given our family has been a very loyal customer to AT&T for many years, I would like to request a one-time credit against these charges. Please let me know if you are able to help us!
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AT&T Wireless

Customer service issue
Reported by GetHuman3031702
Jun 4th, 2019 - 4 mons ago
I have an issue with AT&T Wireless too
Not resolved
Seen by 6 customers so far
Similar issue to 4062 others
0 customers following this
GetHuman3031702 started working on this issue
Jun 4th 4:18pm