cancel a phone number, move committment to a different number in my account

GetHuman-kayehin's Billing issue with AT&T Wireless from May 2019

Help with my AT&T Wireless issue
The issue in GetHuman-kayehin's own words
The problem: cancel a phone number, move committment to a different number in my account

GetHuman-kayehin did not yet indicate what AT&T Wireless should do to make this right.

How GetHuman-kayehin fixed the problem
i fell for the buy one get one free scheme from AT&T. They used my old number to attach a commitment for two years, (the number i made very clear that i was going to cancel in the future) so when i wanted to cancel that number I found out i cannot till i pay off the commitment. I just wanted to switch the loan to another phone line and from India to Pakistan to south america to canada to lord knows where, no one had the authority to do this for me. SOOOO i am stuck with *.* years of a service fee on a phone i no longer use.... unless i pay AT&T $***. So much for the buy one get one free. A customer over ** years, and this is how I am treated. One particular ATT representative lied to us about our code number. I would change in a heart beat but I am not sure it would be any better with another carrier. Word to anyone out there considering ATT, buyer beware use anyone else but ATT.
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AT&T Wireless

Billing issue
Reported by GetHuman-kayehin
May 18th, 2019 - 4 years ago
GetHuman-kayehin shared how to fix
Seen by 17 customers so far
Similar issue to 3874 others
0 customers following this
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GetHuman-kayehin started working on this issue
May 18th, 2019 4:09pm
GetHuman-kayehin confirmed the issue is fixed. Hooray!
May 19th, 2019 6:13pm