AT&T Wireless Customer Service Issues

I recently purchased a new Google Pixel online, and I have been using it for almost a month. The SIM card has been working fine, and I legally bought the phone. The seller now wants to blacklist it because I refuse to give him another phone, which was never part of our agreement. I have been the sole owner of the phone, and there is proof of it. Can he still blacklist the phone even though I legally own it and have been using it without issue?

I am experiencing issues receiving credit for the Buy One/Get One (BOGO) promotion for the two iPhone XRs I purchased back in November. I have contacted customer service multiple times and was informed a case would be opened to resolve this matter. Originally, I bought two iPhone XRs in late November under the BOGO promotion (one upgrade and one new line). While the new line was delivered, the upgrade was cancelled. After inquiring online, I was informed the cancellation was due to expired driver's license information. I provided updated details, received a new phone, and both phones were given as Christmas gifts and activated on Dec 25th. However, upon receiving my bill in early January, I noticed the upgraded phone was set up as a new line incorrectly. Following instructions from an online chat, I returned the wrongly activated phone, and a replacement was sent for the upgrade. Despite these actions, the BOGO credit is still missing from my bill in early February. I believe I should still be eligible for the promotion as I did not make any errors when placing my original orders in November. Thank you, Justin S.

I recently received an email from AT&T informing me of an order I didn't place. Upon checking my account, I noticed my plan was upgraded without my consent and I lost my rollover data. After contacting customer service, I was told they were phasing out old plans. Despite speaking to managers at the call center, I only got my old plan back without the accumulated data. As a senior on a fixed income, the unauthorized increase upset me. I rarely use my data and don't need more than my current plan. I am disappointed by the lack of transparency and considering switching carriers. It's unfair to impose changes on customers, especially seniors, without notice. Respect for customers should come before profit.

I canceled the service after 10 days and returned the phone. Despite calling ATT and being assured a full account credit after they located the returned phone, I have not received any credit and am still getting billed. I have a confirmation of my return form from November.

I recently activated my account on the 27th as a new customer, and I encountered issues with my plan. After trying to activate my mobile hotspot, I received an error code. Upon contacting AT&T the next day, I realized I had signed up for the wrong unlimited data package. I was advised to change to the $85 plan by paying the $20 difference. However, while attempting to switch online, I backed out upon seeing an $85 account balance requirement. Despite not completing the process, my plan seems to have been changed anyway. I am concerned about losing the money I paid for the $65 plan with a $20 credit for auto-pay enrollment. My service worked for a day but has since stopped, showing $0 balance and no active plan. Any assistance would be appreciated.

After spending an entire Saturday on hold or in an AT&T corporate store, I had no choice but to transfer my phone line to Verizon. My goal was to add a tablet to my unlimited plan, but unfortunately, nobody could assist me with this task. Despite giving ample time and explaining the urgency of activating the tablet for work, the final representative was unable to help, leading me to switch to Verizon. Now, I find myself facing an installment balance due. Because of AT&T's inability to provide the necessary services, the ordeal I endured, and the wages lost from time off work, I believe that at least half of my remaining installment balance should be waived.

I've been an AT&T prepaid customer since [redacted]. Last month, the local AT&T retailer couldn't find my account or phone number, which is essential for my work. All my business materials are tied to this number, but the retailer claims it doesn't exist. This has caused my phone to be off, resulting in business losses due to clients being unable to reach me. I've made payments at that store, so this issue is frustrating. I kindly request that the problem be resolved, my account credited for the lost month of service, and my phone reactivated to compensate for the business I've missed out on.

I purchased a used ASUS Memo Pad ME302KL from a pawn shop and would like to have it unlocked for use with my current service provider. Despite submitting two unlock requests through the AT&T website, both have been denied. I am not interested in switching to AT&T as my service provider. I believe I should have the freedom to choose the provider for my personal property, and I am happy with my current service. The IMEI number for the tablet is [redacted][redacted].

I've recently spent 1.5 hours trying to resolve an issue with my bill without success. I interacted with three different associates over the phone, each attempting to transfer me to another department. The second associate, after a 20-minute hold, claimed the problem was being addressed but needed to transfer me back, only to send me to an associate unfamiliar with my issue. This person refused my request to speak with a supervisor. After trying a fourth associate for an email, none was found. During a chat on the website, an associate connected me with a supervisor who directed me to call another number, leading to further frustration on hold. The handling of this problem has been incredibly disappointing. For assistance with the billing issue regarding account [redacted]35, a $50 International Passport charge should be refunded as agreed when switching to the International Day Pass plan before the trip. I will not pay this and expect them to resolve it promptly. To improve customer support, I recommend offering an easier way to contact them via email.

I attempted to set up my internet, phone, and TV services with AT&T. Unfortunately, they were unable to successfully connect my house phone and had to run a wire across my computer for the internet to work due to their inability to work in basements. As a result, I decided to cancel the house phone service. Despite the lack of service, I received a bill for $[redacted].41. I believe I have already paid enough, even purchasing a router that was nonrefundable. I feel AT&T is overcharging me for services they couldn't provide. I simply want the billing to cease. It's frustrating to be asked for more money when they did not fulfill their end of the agreement.

On January of ****, I visited an AT&T store in Georgetown, SC to purchase a new phone and plan. However, due to a deposit issue during the porting process, I had to cancel the transaction. Despite multiple visits to the store and numerous calls to the call center, I am still being billed for services and equipment I did not receive. This has led to late charges, the suspension of my number, and now the issue has gone to collections. As someone working on improving my credit, this is detrimental to my efforts. I have consulted with an attorney regarding my legal options as the problem persists. I am disappointed by the lack of resolution and desire compensation for the inconvenience. I wish to resolve this matter with AT&T within ** days to avoid legal action and public disclosure. The latest bill received was for $*,***.** on April **th, ****. My name is Quionna Gibson, and the bill was sent by Creditor Resource Management with account number ************ and reference number *********. Their phone number is ***-***-****. I urge AT&T to address this promptly. Thank you, Quionna Gibson.

I submitted an insurance claim, and two weeks later I discovered that my iPhone could not be used because it was blacklisted. Even though I paid for the phones in full and the one in question was put on my AT&T bill, Asurion won't unblacklist it. They keep claiming it wasn't resolved within 30 days, but initially, they said it was due to non-payment. I paid off the device in full as instructed, yet I face another excuse. The AT&T policy agreement does not mention unblocking a lost device within 30 days but simply states to log in to activate the phone. I followed all the steps and paid for the device correctly, yet I am still unable to use my iPhone.

On February 10, I visited an AT&T store to upgrade my iPhone 6S and was helped by a new employee. After 36 years of work, now retired and on a fixed income, he discussed trading in my iPhone for an LG phone with a $[redacted] rebate. Despite sticking to iPhones, he assured me the LG would be user-friendly after formatting. Spending three hours in the store, I left with the LG phone. Living in Northern California to assist my sister with type one diabetes, and another sister in Arizona awaiting a liver transplant, life was busy. Discovering the Android phone was too complex, I tried to exchange it for an iPhone on May 29 at a different AT&T store. To my dismay, I was charged $[redacted] to end the LG contract, plus two installment payments. Disappointed after 80 difficult days with the LG, the final cost of $[redacted] felt unfair considering my loyalty as an AT&T retiree and customer for almost 47 years. Hoping for a resolution and compensation from AT&T soon.

For the past 2-3 months, we've been experiencing intermittent internet service issues. A new concrete tower was built about 3 miles away from us, adding to existing towers 2 miles east and 2 towers south of our location. We use the WIFI [redacted] router model. At times, the connection indicates no internet despite still functioning, or sometimes, there's just no connection at all. We pay around $[redacted]-$[redacted] monthly through autopay but receive very poor service. Attempting to contact customer service only leads to automated responses that don't address our specific issues. It seems like our internet service might have been inadvertently disabled. We simply want the service we're paying for. Our phones frequently lose service, and using the computer without internet access is risky, especially since we're in a rural area that has seen its fair share of challenges. We rely on both phone and internet services, so prompt resolution is critical. We also believe we're owed a refund for the disruptions in our service.

Upon purchasing my phones, I originally set up auto pay discounts using my mother's bank account. Recently, I removed her account from my boyfriend's and my phone plans. However, despite this, my mother was still charged $45, resulting in an overdraft after I had already paid $65 on both of our accounts. I am frustrated because even after making the payment, AT&T still withdrew money from the account that was meant to be removed. My mother is now upset with me as I am unable to reimburse her promptly. It has been a week of trying to reach a human at AT&T to address this issue, and I am feeling increasingly irritated and in need of assistance.

In March, I signed up for wireless service, but promptly returned the phones on the same day as they arrived. Despite not activating them and canceling within 14 days, I've been receiving bills and emails regarding charges. I've called multiple times to no avail, even being threatened with my account going to collections. Each time I was assured the issue would be resolved, but it persists. I received another bill on 5/8/19 and I urgently need this matter resolved, or else I may have to cancel my U-verse service with ATT.

I contacted Direct TV a month ago to schedule installation. During that call, I was told by an agent that I would receive a $[redacted] Visa reward. Two weeks later, I mentioned to another customer service representative that I had received a mail advertisement offering a $[redacted] Visa card for signing up with Direct TV. I was assured that the reward would arrive in around 30 days. However, on 5/13/[redacted], I only received a $[redacted] Visa card in the mail. I am wondering why I did not receive the $[redacted] or $[redacted] as promised by your agents. I would appreciate a call to explain why I did not receive the correct amount as agreed upon. The phone number to reach me is [redacted]. Additionally, I have contacted your rewards center twice and both times waited on hold for over an hour.

I spoke with Chad from AT&T customer support at 11:45 am CT today regarding my past due account of $[redacted]. Due to being laid off after 16 years, I am seeking new employment and awaiting a tax refund to address the outstanding balance. However, the phone options did not allow me to request a payment plan; I could only pay the full amount. I informed Chad that I can make a payment of $[redacted] today and $50 weekly until I receive my tax refund. He assisted me in making a partial payment of $[redacted] but left before setting up the remaining payments. Consequently, my wireless service has been disconnected, impacting a scheduled job interview.

I recently visited the AT&T store to buy a phone and was asked for a $[redacted] deposit due to my credit. But in December, I was approved for a Samsung Galaxy 9+ with no down payment, just taxes. However, I never received the phone, but was billed for activation, service, and the first payment. I called on 12/18 to cancel and was assured by the representative that I could still get the same deal when I decide to get the phone, just pay the taxes. Now I'm surprised by the $[redacted] deposit request. Why am I being penalized for a mistake made by Best Buy or AT&T opening an account when the phone was never received? I'm looking to purchase a Samsung S10+ under the same terms as before. I can't use GetHuman since I don't have a phone. You can reach me at my landline [redacted] rm [redacted] or via email at [redacted] Thank you.

My name is Tiffany Bysor, and I reside at [redacted] East Clinton St, Clinton, MO [redacted]. I am curious as to why the $45 top-up card is available at my local Walmart but I am unable to select a $45 plan to pair with it. Had I known I needed a $50 card, I would have purchased it instead of the $45 card I bought, which is what I've always used with my previous SIM card. I used the extra few dollars for food only to discover upon returning home that I needed an additional $5 to activate my phone or change my plan. This situation is quite distressing. Could you possibly offer a one-time courtesy credit of $5 to my account so I can use my phone? I have never encountered so many issues with AT&T until I got this new device and SIM card. Kindly address this matter.