When I purchased my android phone from at&t early this year I requested that my direct...
GetHuman-cnestv's customer service issue with AT&T Wireless from December 2018
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The issue in GetHuman-cnestv's own words
When I purchased my android phone from at&t early this year I requested that my direct tv which I had for years.my home and cell phone as well as internet be bundled..when I received an offer from direct tv for a discount..I was advised that I WAS NOT ELIGIBLE BECAUSE MY ACCOUNT WAS "NOT BUNDLED"!!!AND IF IT HAD BEEN I COULD TELL BECAUSE I WOULD RECEIVE * BILL MONTHLY AND SHE ALSO ADVISED I NEVER HAD BEEN BUNDLED NOR HAD INEVER RECEIVED DISCOUNTS!!!!PARDON ME FOR BEING SOOOO NIEVE! I DID ALWAYS THINK MY SEPERATE BILLS WERRE EXTREMELY HIGH....THIS ABSENCE OF BUNDLING AND MINUS DISCOUNTS ADDS UP I AM SURE TO A 'SIGNIFICANT BUNDLE "OVER THE PAST * OR * MONTHS IN ADDITION TO ME NOT QUALIFYING FOR THE **%DISCOUNT OFFERRED BY DIRECT TV BECAUSE "MY ACCOUNT WAS NEVER BINDLED AS PROMISED.THIS ALONE IS OVER $**.**...AM I MORE THAN UPSET...YES THIS OFFER ENDS TODAY..I AM A WIDOW..I JUST HAD A SHOULDER REPLACEMENT AND FELL AND FRACTURED MY ELBOW ON THE SAME SIDE..I JUST GOT OUT OF OVER *** DAYS INPATIENT THERAPY..I MUST BE IN A WHEELCHAIR FOR THE NEXT MONTH OR SO..I HAD TO CANCEL MY TRIP HOME FOR CHRISTMAS AND I HAVE MANY MEDICAL BILLS COMING..THIS IS NOT YOUR PROBLEM BUT MINE BUT THE CARELESSNESS AND ABSENCE OF DELIVEREING WHAT IS PROMISED AND ADVETRTISED WITH YOU COMPANY IS UNPROFESSIONABLE AND INEXCUZIBLE..I AM VER DISAPPOINTED AND DO EXPECT MY ACCOUNTS TO BE BUNDLED IMMEDIATELY AND CREDIT BE AFFORDED OR REIMBURSEMENT FOR THE TOTAL AMOUNT OF DISCOUNTS I WOULD HAVE RECEIVED FROM THE ONSET OF MY CONTRACT AND THE **%FDISCOUNT I WOULD HAVE BEEN ELIGIBLE FOR WHICH EXPIRES TODAY WITH DIRECT TV...I DO EXPECT A CALL TODAY AT *******.**** AND MY REQUESTS OR DEMANDS..HOWEVER YOU PERCEIVE THIS BE HANDLED.....SINCETELY..MARJORIE C WILKIE**NO EMAIL..I DESERVE A PHONE CALL GORST WITH YOUR RESPONSE AND CONFIRMATION BY EMAIL..******.
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