I have to write about my experience the last year with ATT... First of all I have been...

GetHuman1471043's customer service issue with AT&T Wireless from November 2018

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The issue in GetHuman1471043's own words
I have to write about my experience the last year with ATT... First of all I have been a customer for about ** years...My average bill is ***. a month for my mobile phone and ***.** a month for direct tv...Last Dec. my husband ordered an IPHONE *...they said it would be here in * days...He went to Chillicothe Missouri because he thought ordering through a store would be better than online...He kept getting notices that the phone was backordered...I called several times and they kept saying they would put a rush on it...this went on for a few months..Finally I called and they said they weren't selling that phone any longer and they sent out a free galaxy *..Nice, but my husband did not want an android. They told him to go to an apple store and buy it...Through all this problem, when talking with the service rep. I told him we did not have internet available out in the country where we live, so I used the hotspot and alot of data required for our jobs...The service rep said he had a better plan..The flex or whatever it is...He said it would be cheaper also...He did not tell me I would lose the ** credit on my Direct tv bill...He said data COULD be slow after **, but only when it was congested...Well * weeks goes by and we are out of high speed data...so for the last * weeks of the month it slows down so bad, nothing will load on my phone. I tried to get to my phone account online and it wasn't there...Only my tv showed up...I tried chat help...started at *.** p.m...transferred * times and got off at about *.**, and no one could help me..Just kept getting transferred..Today I call...I got transferred * times. and at the end they couldn't help me either...Didn't know why it was like that...Told me I need to download the att app and try that. First of all I really could not understand the person and they were all very nice but hard to understand. That is why I try the chat., but no one seems like they know what they are doing...I closed * of my phone lines yesterday and have a couple payments left on the next plan but I will be closing my account and going with Verizon...I have my whole family switching now. No one said let me see what we can do...Let me get a supervisor...I was crying by the end of the conversation..I can't believe the service. I know I am just * customer and I don't mean anything to your company, but I had to tell someone my problem..This will probably just go to some automative phone person that doesn't know what you are telling them...Thank you...Julie Chadwick ***-***-****...
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AT&T Wireless

Customer service issue
Reported by GetHuman1471043
Nov 2nd, 2018 - a mon ago
I have an issue with AT&T Wireless too
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GetHuman1471043 started working on this issue
Nov 2nd 3:19pm