GetHuman-irmaschr's customer service issue with AT&T Wireless from September 2018
Help with my AT&T Wireless issue
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To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman-irmaschr's own words
Resolve an issue ... I am tired of global customer service! There is a lack of clear and concise communication on both sides! I want someone from the continental USA!! Live agents help with issues not automated robots too! I am not going to stay with a company that won’t provide quality customer services!!
Automation wastes my time. Foreigners cannot communicate well which causes further frustration! We need USA LIVE lines to call. Sick of WASTING MY TIME.
Offer live agents.....NO AUTOMATED service prior to reaching a live USA located agent. Get rid of your global agents since they cannot offer assistance and cause further frustrations. I want to speak to a live agent I can UNDERSTAND.
Have been a loyal customer since ****. We have six lines.
I have told live agents about my issues related to everything from the automation system to poor service provided by global agents.
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