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GetHuman-irmaschr's customer service issue with AT&T Wireless from September 2018

Help with my AT&T Wireless issue
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To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman-irmaschr's own words
Resolve an issue ... I am tired of global customer service! There is a lack of clear and concise communication on both sides! I want someone from the continental USA!! Live agents help with issues not automated robots too! I am not going to stay with a company that won’t provide quality customer services!!
Automation wastes my time. Foreigners cannot communicate well which causes further frustration! We need USA LIVE lines to call. Sick of WASTING MY TIME.
Offer live agents.....NO AUTOMATED service prior to reaching a live USA located agent. Get rid of your global agents since they cannot offer assistance and cause further frustrations. I want to speak to a live agent I can UNDERSTAND.
Have been a loyal customer since ****. We have six lines.
I have told live agents about my issues related to everything from the automation system to poor service provided by global agents.
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i want to know my account numberI need to add a user on my account. *My son Richard S Lipset
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AT&T Wireless

All ATT Services
Customer service issue
Reported by GetHuman-irmaschr
Sep 25th, 2018 - 2 mons ago
I have an issue with AT&T Wireless too
Fixed
Seen by 3 customers so far
Similar issue to 1672 others
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Items needed
Account name
Account number
Account phone number
Account email address
Account service address
Account PIN
Timeline
GetHuman-irmaschr started working on this issue
Sep 25th 5:50pm
GetHuman-irmaschr indicated the issue is not fixed yet.
Sep 25th 6:03pm