This is my last attempt to solve this issue. On ****** I received a text saying I went...
GetHuman1044957's customer service issue with AT&T Wireless from August 2018
Help with my AT&T Wireless issue
How did GetHuman1044957 do it?
Waiting to hear how GetHuman1044957 fixed the problem to share with other customers.
The issue in GetHuman1044957's own words
This is my last attempt to solve this issue. On ****** I received a text saying I went over my data. The text before that stated I will be charged $** if I go over BEFORE ******. I spoke with a customer service rep who told me she would notate the account and reverse the charges. She said it had not updated in her system yet. I specifically asked her to notate the account Incase problems arose. **My account was never credited. I called today, *******, and was transferred multiple times and told the data went over and they will not reverse the charges. I asked to look up the conversation notes from *** and I was told it was noted I called but nothing about reversing the charges. It says the calls are recorded so you can verify I was told they would be reversed. **The text telling me I will be charged if I go over data BEFORE *** clearly stated BEFORE. If a legal document is due BEFORE *** it would not be accepted on ***. If something is due before tomorrow (let’s say tomorrow is ***) then it would be late if submitted on tomorrow (***). **I’m clearly irritated with the customer service I have received and the way this has been handled. I should not even be spending my time on hold or talking with representatives when I was told and asked specifically to have my account noted. I want a refund of the $** data charge along with any fees I have incurred while trying to handle this matter.
GetHuman1044957 did not yet indicate what AT&T Wireless should do to make this right.
I have an issue with AT&T Wireless too
How GetHuman1044957 fixed the problem
We are waiting for GetHuman1044957 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.