This is my last attempt to solve this issue. On ****** I received a text saying I went...

GetHuman1044957's customer service issue with AT&T Wireless from August 2018

22 views | 1413 similar | 0 following
Help with my AT&T Wireless issue
Next: our robot will wait on hold for GetHuman1044957 to get a AT&T Wireless rep on the line!
Always use the GetHuman Phone to call AT&T Wireless. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman1044957's own words
This is my last attempt to solve this issue. On ****** I received a text saying I went over my data. The text before that stated I will be charged $** if I go over BEFORE ******. I spoke with a customer service rep who told me she would notate the account and reverse the charges. She said it had not updated in her system yet. I specifically asked her to notate the account Incase problems arose. **My account was never credited. I called today, *******, and was transferred multiple times and told the data went over and they will not reverse the charges. I asked to look up the conversation notes from *** and I was told it was noted I called but nothing about reversing the charges. It says the calls are recorded so you can verify I was told they would be reversed. **The text telling me I will be charged if I go over data BEFORE *** clearly stated BEFORE. If a legal document is due BEFORE *** it would not be accepted on ***. If something is due before tomorrow (let’s say tomorrow is ***) then it would be late if submitted on tomorrow (***). **I’m clearly irritated with the customer service I have received and the way this has been handled. I should not even be spending my time on hold or talking with representatives when I was told and asked specifically to have my account noted. I want a refund of the $** data charge along with any fees I have incurred while trying to handle this matter.

GetHuman1044957 did not yet indicate what AT&T Wireless should do to make this right.

How GetHuman1044957 fixed the problem

We are waiting for GetHuman1044957 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AT&T Wireless's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having AT&T Wireless issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1044957 fixes it.
This email address isn't valid

AT&T Wireless

Customer service issue
Reported by GetHuman1044957
Aug 28th, 2018 - 3 years ago
Fixed
Seen by 22 customers so far
Similar issue to 1413 others
0 customers following this
Items needed
Account name
Account number
Account phone number
Account email address
Account service address
Account PIN

Timeline

GetHuman1044957 started working on this issue
Aug 28th, 2018 2:17am
GetHuman1044957 confirmed the issue is fixed. Hooray!
Aug 28th, 2018 3:28pm

Paying Too Much for Cable?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies