I have been trying to contact you guys via email or via a chat room for a week now and...

GetHuman-kimbarbi's customer service issue with AT&T Wireless from August 2018

Help with my AT&T Wireless issue
The issue in GetHuman-kimbarbi's own words
I have been trying to contact you guys via email or via a chat room for a week now and finding it very difficult.*I live in Australia, my husband and I visited the US *.* weeks ago and purchase a SIM card each from AT&T. This was only for * month, which I think expires in * days. We're heading back over in * weeks time for another * weeks and want to use the same SIM cards but pay an additional month. We have no idea how to do this before the SIM cards run out. Can you please advise. I've tried logging into your website but I have no idea of my account no or any Zipcode. Can you please respond asap.
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AT&T Wireless

Customer service issue
Reported by GetHuman-kimbarbi
Aug 3rd, 2018 - 9 mons ago
I have an issue with AT&T Wireless too
Fixed
Seen by 7 customers so far
Similar issue to 1130 others
0 customers following this
Items needed
Account name
Account number
Account phone number
Account email address
Account service address
Account PIN
Timeline
GetHuman-kimbarbi started working on this issue
Aug 3rd, 2018 10:32am
GetHuman-kimbarbi indicated the issue is not fixed yet.
Aug 4th, 2018 4:30am
GetHuman-kimbarbi indicated the issue is not fixed yet.
Aug 4th, 2018 4:32am
GetHuman-kimbarbi shared this issue with others over email
Aug 4th, 2018 4:33am
GetHuman-kimbarbi indicated the issue is not fixed yet.
Aug 5th, 2018 2:20am