July *, ******AT&T***Reference Paul Keller Billing Account ****************I had canc...

GetHuman-scantelu's customer service issue with AT&T Wireless from July 2018

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The issue in GetHuman-scantelu's own words
July *, ******AT&T***Reference Paul Keller Billing Account ****************I had canceled my services with AT&T on May *, ****. I am now with Verizon. So how can you bill me for Phone *** ***-**** for June ** to July ** when I no longer use AT&T?**The phone ***-***-**** was Canceled October *, ****, but AT&T never canceled this line and kept billing for the line service. I called customer service and they verified that they had the request but it was never put thru. They said that only three (*) months credit could be applied. They said I would receive a credit of $**.**. NEVER RECEIVED!!!**I then called customer service on Sunday June *rd about my bill. She said she would issue a $***.** credit to my account. NEVER RECEIVED!!!**I will not call customer service again since they never put anything through!!!**I WILL NOT pay anything on my account until I receive my credits and my phone charges after May *, **** are credited. I NO LONGER USE AT&T.**Very Disappointed customer**Paul Keller*I AM STILL GETTING BILLS FOR A SERVICE I NO LONGER HAVE!! I will be contacting the BBB and FTC..

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AT&T Wireless

Customer service issue
Reported by GetHuman-scantelu
Jul 29th, 2018 - 3 years ago
Fixed
Seen by 10 customers so far
Similar issue to 1063 others
0 customers following this
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Timeline

GetHuman-scantelu started working on this issue
Jul 29th, 2018 11:35am
GetHuman-scantelu shared this issue with friends on Facebook
Jul 29th, 2018 11:36am
GetHuman-scantelu indicated the issue is not fixed yet.
Jul 30th, 2018 4:37pm
GetHuman-scantelu indicated the issue is not fixed yet.
Aug 1st, 2018 12:50pm

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