My computer email was hacked on June **th. After the computer was cleaned, I couldn't...

GetHuman-skbald's customer service issue with AT&T Wireless from July 2018

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The issue in GetHuman-skbald's own words
My computer email was hacked on June **th. After the computer was cleaned, I couldn't receive emails. After researching, I learned all my emails were being sent to the scam email address, which is *****@***.com. After AT&T fixed this routing problem, I then learned that when anyone replied to an email from me, their email was being routed to this bad email address. I was told this is an AT&T routing problem. I cannot now receive any reply sent to my correct email address. Please correct this routing problem.
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AT&T Wireless

Customer service issue
Reported by GetHuman-skbald
Jul 20th, 2018 - a yr ago
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Seen by 5 customers so far
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Timeline
GetHuman-skbald started working on this issue
Jul 20th, 2018 2:26pm
GetHuman-skbald indicated the issue is not fixed yet.
Jul 20th, 2018 4:31pm