I have been with AT&T FOR YEARS with no problems, upgraded my iPhone because mine did n...

GetHuman898693's customer service issue with AT&T Wireless from July 2018

Help with my AT&T Wireless issue
The issue in GetHuman898693's own words
I have been with AT&T FOR YEARS with no problems, upgraded my iPhone because mine did not hold a charge and had nothing but problems. I would try to log in and be told my password was wrong but it is the same as I have had for years and to try again when I did twice I was locked out of my phone. Got to where I could not log in even after the time given me to wait before trying again. So I went to Apple store last night where they had it straightened out, and waited until today to sign in. The same thing started happening again and just a few minute ago I went on chat with AT&T got Christopher who SAID he could help me solve my problem however after trying to put information in that was asked for he after about ** minutes sent me a message to try again after ** hours. I am not happy with this. Now I am suppose to not use my new phone because Christopher was too impatient to walk me through this I am suppose to wait until tomorrow night and try again I don't think so. If I go to one of your AT&T franchises do you think they can help me with this because to go back to Apple and even with an appointment waited a long time for a "Genius" to help me get it unblocked which they did but I don't want to go the distance I had to go to get the Apple store to correct the AT&T problem again. Therefor can you suggest a franchise AT&T that can help me stop this problem. Elizabeth Bonner cell ***-***-****
GetHuman898693 did not yet indicate what AT&T Wireless should do to make this right.
I have an issue with AT&T Wireless too
How GetHuman898693 fixed the problem
AT&T you can thank Vanessa at spout Springs ,Flowery Branch,Ga office for solving my problem WITH A SMILE. Thanks Vanessa
Please help with my AT&T Wireless issue
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AT&T Wireless

Customer service issue
Reported by GetHuman898693
Jul 19th, 2018 - a yr ago
I have an issue with AT&T Wireless too
Fixed
GetHuman898693 shared how to fix
Seen by 12 customers so far
Similar issue to 949 others
0 customers following this
Items needed
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Timeline
GetHuman898693 started working on this issue
Jul 19th, 2018 11:44pm
GetHuman898693 confirmed the issue is fixed. Hooray!
Jul 20th, 2018 3:48pm
GetHuman898693 confirmed the issue is fixed. Hooray!
Jul 21st, 2018 1:39pm
GetHuman898693 confirmed the issue is fixed. Hooray!
Jul 23rd, 2018 2:48pm