Have an old g* phone would like to activate it if possible

GetHuman-idvic's customer service issue with AT&T Wireless from June 2018

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Help with my AT&T Wireless issue
Before contacting them, items GetHuman-idvic may need:
Account name, Account number, Account phone number, Account email address, Account service address, and Account PIN
GetHuman-idvic's next move: have a AT&T Wireless rep call.
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Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue and preferred resolution, in GetHuman-idvic's own words:
The problem I ran into: Have an old g* phone would like to activate it if possible
I trust that AT&T Wireless will make this right and come up with a resolution that is fair.
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AT&T Wireless

Customer service issue
Reported by GetHuman-idvic
Jun 24th, 2018 - 2 mons ago
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Seen by 7 customers so far
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Timeline
GetHuman-idvic started working on this issue
Jun 24th 4:12am