I have had AT&T Uverse internet and phone for several years. The * hour battery backup...

GetHuman-aloism's Device Support issue with AT&T U-Verse from December 2019

Help with my AT&T U-Verse issue
The issue in GetHuman-aloism's own words
I have had AT&T Uverse internet and phone for several years. The * hour battery backup only lasted * hours today during a power outage.

GetHuman-aloism did not yet indicate what AT&T U-Verse should do to make this right.

How GetHuman-aloism fixed the problem
I contacted AT&T*Uverse and was told the battery may have decreased life due to its age. Also, when there is no electricity due to storm or other reason, the phone*internet should only be used for emergency calls so that the backup battery will last longer on the day of the power outage. To replace an old battery, contact Belkin.
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AT&T U-Verse

Device Support issue
Reported by GetHuman-aloism
Dec 5th, 2019 - 2 years ago
Fixed
GetHuman-aloism shared how to fix
Seen by 28 customers so far
Similar issue to 944 others
0 customers following this
Items needed
Name on the account
Phone number
Email address
Account PIN
Service address

Timeline

GetHuman-aloism started working on this issue
Dec 5th, 2019 2:02am
GetHuman-aloism indicated the issue is not fixed yet.
Dec 8th, 2019 2:40am
GetHuman-aloism confirmed the issue is fixed. Hooray!
Dec 8th, 2019 2:41am