Still getting bills after I cancelled the service!

GetHuman3903119's Dispute a Charge issue with AT&T U-Verse from November 2019

Help with my AT&T U-Verse issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3903119's own words
My father passed away at the end of August. On September **th, when I received a bill for his AT&T Uverse internet account, I called customer service* paid the balance* cancelled the service* and got instructions for returning the modem. A few days later, I returned the modem and have a receipt for the modem return. All good. **Last night, I received a new bill for my father's Uverse account for October and November! I tried calling customer service about this, but this time they told me that they couldn't help me because I didn't have my father's password! So, I went to the AT&T store and spoke to the manager and he told me that the account is already closed and he doesn't know why we're still getting bills. But because the account was closed there was nothing he could do. I would let the matter drop, but I don't want to continue to get more bills!**I need AT&T to reverse the most recent charges and assure me that we won't be getting any more bills.

GetHuman3903119 did not yet indicate what AT&T U-Verse should do to make this right.

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AT&T U-Verse

AT&T Uverse Internet
Dispute a Charge issue
Reported by GetHuman3903119
Nov 8th, 2019 - a year ago
Fixed
Seen by 7 customers so far
Similar issue to 4012 others
0 customers following this
Items needed
Name on the account
Phone number
Email address
Account PIN
Service address

Timeline

GetHuman3903119 started working on this issue
Nov 8th, 2019 1:26am
GetHuman3903119 confirmed the issue is fixed. Hooray!
Nov 11th, 2019 5:00am
GetHuman3903119 confirmed the issue is fixed. Hooray!
Nov 11th, 2019 4:29pm

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