I was going to switch from AT&T U-verse to DIRECTV which is also part of AT&T I set up...

GetHuman2951110's Cancel or Change Account issue with AT&T U-Verse from May 2019

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To cancel your services with Duke Energy, you will need to call in.
The issue in GetHuman2951110's own words
I was going to switch from AT&T U-verse to DIRECTV which is also part of AT&T I set up an appointment for this Sunday, May ** between ** and * PM when no one showed up by *:** I called I was a short someone would call me in the next half hour I then waited until ** to * I called again I was a shored that somebody would call me within the next half hour I then called again at *:** and the woman assured me someone would call me in a half hour but then she said hold on let me checkAnd when she came back on the phone she said I’m so sorry what was scheduled was on scheduled so I said my appointment was unscheduled without anyone calling me or telling me anything yes I’m so sorry and then she transferred me to another department because I told her I wanted to cancel the service I did not want it so she transferred me to someone else who said that they could cancel the order for DIRECTV but they could not cancel my U-verse service which is what I currently have that my contract is up the end of this month that’s why I was looking at new service she then went to transfer me but of course I was then disconnected so not only did I waste * *** hours of my dayI spent probably * *** on the phone and got nowhere I am livid I do not want to have anything to do with AT&T I want all of my service canceled I don’t want the DIRECTV and I do not want the U-verse I want to use it up to what I’ve paid for because my bill is current as it has been for the last ** months that I’ve been a customer and then I want them to come here and take their boxes and I want them out of my life forever I don’t get back time I wasted an entire Sunday I could’ve spent with my son sitting here

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AT&T U-Verse

Cancel or Change Account issue
Reported by GetHuman2951110
May 20th, 2019 - 3 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 2891 others
0 customers following this

Timeline

GetHuman2951110 started working on this issue
May 20th, 2019 12:13am

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