AT&T: *Your handling of our latest total U-verse failure is absolutely unacceptable...

GetHuman-philipkm's Service Outage issue with AT&T U-Verse from May 2019

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The issue in GetHuman-philipkm's own words
AT&T: *Your handling of our latest total U-verse failure is absolutely unacceptable. Your trouble ticket *K******** is the third time that our account has experienced a total failure of all three of our U-verse services* TV, Internet & Phone since January of this year. Your online technicians gave us conflicting information as to the nature of the failure until finally agreeing that the U-verse failure was caused by the loss of one of our two pairs of AT&T feeds coming into our home. This is the same failure that occurred with our two previous outages. It seems that your sloppy AT&T field technicians are tapping our dedicated pairs thus causing our problem. The fact that AT&T cannot send a field technician out for five days to correct this problem is totally unacceptable. We were loyal Cox customers for ** years before signing your U-verse contracts in January. Your track record to date is disgusting making us regret our decision.**While on the phone with your online technician, we requested that our AT&T cell phone data plan be “opened up” to allow us full, unlimited streaming capability for the * days of U-verse downtime, since this is our only possible connection to the Internet. Your online U-verse technician was unable to address this request and referred us to AT&T Mobility. My subsequent conversation with an AT&T Mobility technician yielded no help. “Cameron in Kentucky” said that all he could do was put us on another data plan. This response by AT&T was also totally unacceptable. We are currently * days into our * day U-verse failure period and we have used up ** GBs of our data. Will AT&T replace this used data since it is your failure causing the use?**Additionally, I had to request a refund for lost services. You would think that this would be the first thing that AT&T would offer.**Philip & Sherry Meyers****-***-****
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AT&T U-Verse

Service Outage issue
Reported by GetHuman-philipkm
May 19th, 2019 - a mon ago
I have an issue with AT&T U-Verse too
Not resolved
Seen by 5 customers so far
Similar issue to 2890 others
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Timeline
GetHuman-philipkm started working on this issue
May 19th 11:32pm