Change my U-VERSE package. Fix my slow internet.

GetHuman2605461's customer service issue with AT&T U-Verse from March 2019

Help with my AT&T U-Verse issue
The issue in GetHuman2605461's own words
I want to lower my cost. I don’t need all these channels on U-verse. I am bundled, and my Internet is horribly slow. My phone is slow. Change my U-verse package to something more affordable, and speed up my internet.
Change my package. Speed up my Internet.
I have an issue with AT&T U-Verse too
How GetHuman2605461 fixed the problem
It was never fixed. I’m going to Comcast if I can’t get in touch with these people in the morning. My contract is up, and I am a great customer. Good customers, however, are never treated as well as new ones.
Please help with my AT&T U-Verse issue
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AT&T U-Verse

Customer service issue
Reported by GetHuman2605461
Mar 27th, 2019 - 22d ago
I have an issue with AT&T U-Verse too
GetHuman2605461 shared how to fix
Seen by 9 customers so far
Similar issue to 2486 others
0 customers following this
Items needed
Name on the account
Phone number
Email address
Account PIN
Service address
GetHuman2605461 started working on this issue
Mar 27th 6:00pm
GetHuman2605461 confirmed the issue is fixed. Hooray!
Mar 27th 10:12pm