After spending * *** hours on the phone with tach I opted to have a new modem shipped t...
GetHuman-janjeffh's customer service issue with AT&T U-Verse from January 2019
Help with my AT&T U-Verse issue
Next: our robot will wait on hold for GetHuman-janjeffh to get a AT&T U-Verse rep on the line!
Always use the GetHuman Phone tocall AT&T U-Verse. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-janjeffh's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-janjeffh may need:
Name on the account, Phone number, Email address, Account PIN, and Service address
The issue in GetHuman-janjeffh's own words
After spending * *** hours on the phone with tach I opted to have a new modem shipped to me. He said one to two business days. That would have been **** at the latest. When he didn’t come I called and was told it would be the **th at the earliest. Obviously the tech did not place the order he promised me. So after a bit of complaining I was told it could be here by the **th. My complaint is that the first tech should not have told me * days if he couldn’t fulfill it. The second tech was able to see when it could be to me. And then was able to expedite it. In the meantime I am stuck with very slow speed. All of this after I upgraded my speed to *** mb. At present I am getting *-* mb. I’m so disappointed.
GetHuman-janjeffh did not yet indicate what AT&T U-Verse should do to make this right.
I have an issue with AT&T U-Verse too
How GetHuman-janjeffh fixed the problem
We are waiting for GetHuman-janjeffh to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.