After spending * *** hours on the phone with tach I opted to have a new modem shipped t...

GetHuman-janjeffh's customer service issue with AT&T U-Verse from January 2019

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The issue in GetHuman-janjeffh's own words
After spending * *** hours on the phone with tach I opted to have a new modem shipped to me. He said one to two business days. That would have been **** at the latest. When he didn’t come I called and was told it would be the **th at the earliest. Obviously the tech did not place the order he promised me. So after a bit of complaining I was told it could be here by the **th. My complaint is that the first tech should not have told me * days if he couldn’t fulfill it. The second tech was able to see when it could be to me. And then was able to expedite it. In the meantime I am stuck with very slow speed. All of this after I upgraded my speed to *** mb. At present I am getting *-* mb. I’m so disappointed.
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AT&T U-Verse

Customer service issue
Reported by GetHuman-janjeffh
Jan 14th, 2019 - a mon ago
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GetHuman-janjeffh started working on this issue
Jan 14th 12:15am