We had an appointment booked almost * weeks prior and on day of appointment, nobody sho...

GetHuman1637879's customer service issue with AT&T U-Verse from November 2018

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The issue in GetHuman1637879's own words
We had an appointment booked almost * weeks prior and on day of appointment, nobody showed up. I called and customer service said that they were just running late and to wait a few more hours. But, nobody showed up. Then when we called the next day to inquire, they said that due to the volume of service calls that day we were cancelled and an installation appointment could not be made for another * days. This is unacceptable. And for our troubles, they could credit us $**. Nope. We want service today and a credit of the entire installation service charge for our trouble.
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AT&T U-Verse

Customer service issue
Reported by GetHuman1637879
Nov 27th, 2018 - 9 mons ago
I have an issue with AT&T U-Verse too
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Seen by 3 customers so far
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Timeline
GetHuman1637879 started working on this issue
Nov 27th, 2018 4:23pm