we have been customers for about * months. The main box was installed in our bedroom be...

GetHuman1636870's customer service issue with AT&T U-Verse from November 2018

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The issue in GetHuman1636870's own words
we have been customers for about * months. The main box was installed in our bedroom because of outlet issues. Im having a problem we have to use * remotes, the tv is old, one remote * turn tv on and the ATT remote to turn box on. Everything seems to be ok except that it doesn't show the program I want to watch. Then a screen saver picture appears and it says to press ok to watch TV I push ok and nothing happens. I can press menu, guide etc and it shows everything, just not the program I want to watch. Very frustrating. Both other boxes in other rooms are working great.
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Main u-verse box will not power up.One U-verse box doesn’t have volumes and another U-verse box keeps timing out
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AT&T U-Verse

Customer service issue
Reported by GetHuman1636870
Nov 27th, 2018 - 9 mons ago
I have an issue with AT&T U-Verse too
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Seen by 2 customers so far
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GetHuman1636870 started working on this issue
Nov 27th, 2018 2:25pm