I have been a UVerse customer for about ** years. The discounts on my current plan wer...

GetHuman-vshovlin's customer service issue with AT&T U-Verse from November 2018

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Help with my AT&T U-Verse issue

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Lowering a bill can be quite difficult but if you have been with a company longer they are more likely able to help you save.
The issue in GetHuman-vshovlin's own words
I have been a UVerse customer for about ** years. The discounts on my current plan were due to expire and I contacted ATT to see what I could do to keep charges within my budget, as we are retired and in our late **s. We had already tried to have Direct TV to reduce the price, but the tech couldn't get a signal at our home.* I was not sure if we could keep UVerse or would have to switch to WOW or Cox. Your rep said that if I dropped from U*** to U*** and from unlimited phone service to *** min. a month, she could raise my Internet speed to *** Mbps to help make up for the increase in price for losing my other discounts. (I would still have a price increase of about $** per month) This made me decide to stay with ATT.* When the tech came to install the new internet, I found out that my area does not have the wiring to support *** Mbps. The best he could do was ** Mbps.* I am upset. The main reason I stayed with ATT was the promise of *** Mbs, (which would have been equivalent to the WOW speed) at the same price as the ** Mbps I was currently receiving. I consider this an extra discount which I now am not receiving. I was hoping that ATT could have made up for this by offering me U*** or unlimited phone in place of the loss of my bargain internet price. But the next rep I talked to said that even though the company did make this offer he could not make any adjustments to the plan or the price.* Isn't there something that can be done? If not, I'm afraid I'll have to go back to looking at Cox and WOW. I love UVerse and will hate to lose it.

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AT&T U-verse is currently not working. Receivers will not turn on.I have been an AT&T phone customer for years, and several years ago, added UVERSE...
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AT&T U-Verse

Customer service issue
Reported by GetHuman-vshovlin
Nov 9th, 2018 - 4 years ago
Seen by 21 customers so far
Similar issue to 1530 others
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GetHuman-vshovlin started working on this issue
Nov 9th, 2018 9:37pm
GetHuman-vshovlin confirmed the issue is fixed. Hooray!
Nov 9th, 2018 9:38pm