Lost TV as it was sprinkling for * minutes which always happens except this time it was...

GetHuman-donnaeca's customer service issue with AT&T U-Verse from October 2018

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The issue in GetHuman-donnaeca's own words
Lost TV as it was sprinkling for * minutes which always happens except this time it was out for ** hours. Called and was told it should not go out when it sprinkles rain. They will send a service man out to check the dish. No cost to me. Received the bill, sure enough, $**.** charge. Called, told it would be removed. Next month, $**.** charge with $* late fee. Called, was told it can't be removed. I am so disappointed with AT&T. Been told so many untruths, prices, arrival times, billing problems. Would definitely not recommend this company.
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AT&T U-Verse

Customer service issue
Reported by GetHuman-donnaeca
Oct 18th, 2018 - a mon ago
I have an issue with AT&T U-Verse too
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Seen by 3 customers so far
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GetHuman-donnaeca started working on this issue
Oct 18th 5:58pm