I signed up for a two-year package in August of ****. It was a promotional deal for...

GetHuman1044754's customer service issue with AT&T U-Verse from August 2018

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The issue in GetHuman1044754's own words
I signed up for a two-year package in August of ****. It was a promotional deal for ** months for u*** for $** plus taxes*fees. Last week, my bill went up only a year after the deal. They said my deal was only good for one year. I have the service order that clearly says the deal is good for two years. I called at & t customer service and they said that they couldn't do anything about it. I even offered to fax or e-mail the paperwork that states the two year agreement. They wouldn't let me send it in. They said I would have to go to a at & t store and show it to them. The nearest store is two hours away. Obviously I'm not driving two hours when I can fax, scan, email or even mail. I like uverse as a product and would like to keep it, but at the price point and time length I agreed with the seller. I've even called the seller and she won't respond. Again, I can send the service order which clearly states a two-year agreement.*In the meantime, I've had to cancel the service as a result.*Greg Fowler

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AT&T U-Verse

Customer service issue
Reported by GetHuman1044754
Aug 28th, 2018 - 3 years ago
Fixed
Seen by 12 customers so far
Similar issue to 984 others
0 customers following this
Items needed
Name on the account
Phone number
Email address
Account PIN
Service address

Timeline

GetHuman1044754 started working on this issue
Aug 28th, 2018 1:14am
GetHuman1044754 indicated the issue is not fixed yet.
Aug 29th, 2018 2:01am
GetHuman1044754 indicated the issue is not fixed yet.
Aug 29th, 2018 2:01am