The final bill in the amount of $***.** I’m challenging the billing dates from previous...

GetHuman1039898's customer service issue with AT&T U-Verse from August 2018

20 views | 978 similar | 0 following
Help with my AT&T U-Verse issue
Next: our robot will wait on hold for GetHuman1039898 to get a AT&T U-Verse rep on the line!
Always use the GetHuman Phone to call AT&T U-Verse. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman1039898's own words
The final bill in the amount of $***.** I’m challenging the billing dates from previous account that was billed with AT&T and DIRECTV UNIVERSAL account which AT&T doesn’t have this account, it was credited back to me back when I switch to in January **** (started a regular AT&T account in October ****) I spoke with several representatives and also went to my local AT&T store in Defuniak Springs, Florida. But I wasn’t able ever to get clear explanations of billing cycle and they would always state that because of being a new account it will take * billing cycle to correct itself* the average of the AT&T bill before I switched to the AT&T and DIRECTV UNIVERSAL program was $***.** and my DIRECTV bill was about $***.** (see attached bills) so I budgeted $***.** a month the first billing in January **** was about $***.**, February $***.** and March $***.**. I had to break up the payments but I called several times in January, February, March **** they said it would take the * billing cycle to correct itself but after * bills from January to March the bills were just getting higher and higher* made numerous calls but no one could explain why the billing cycle dates was being billed ********** to **********, ********** to ********** bills being such large bills. I final went into the AT&T store and manager he was very understand and did a great job but was like me that the bills were being doubled bill we called the AT&T and DIRECTV UNIVERSAL *****-***-**** on April **, **** the representatives Thomas and Lady Supervisor could not explain the billing and stated that they were going to refund me $***.** because of being over billed* know keep in mind I’m a new customer of AT&T this was not a pleasant dealing with customer service that could not explain the billing. Because of all the confusion about the billing I canceled the AT&T and DIRECTV UNIVERSAL program and went to regular AT&T bill and canceled my DIRECTV all together. So I knew I would receive a final bill from AT&T and DIRECTV but not from AT&T and DIRECTV UNIVERSAL account. The final bill for $***.** isn’t correct because that included the $***.** refund amount which the AT&T representative stated that it was not billed correctly that was a refund for billing from January to April billing double billed dates.

GetHuman1039898 did not yet indicate what AT&T U-Verse should do to make this right.

How GetHuman1039898 fixed the problem

We are waiting for GetHuman1039898 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AT&T U-Verse's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having AT&T U-Verse issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1039898 fixes it.
This email address isn't valid

AT&T U-Verse

Customer service issue
Reported by GetHuman1039898
Aug 27th, 2018 - 3 years ago
Fixed
Seen by 20 customers so far
Similar issue to 978 others
0 customers following this
Items needed
Name on the account
Phone number
Email address
Account PIN
Service address

Timeline

GetHuman1039898 started working on this issue
Aug 27th, 2018 12:04am
GetHuman1039898 indicated the issue is not fixed yet.
Aug 30th, 2018 1:14am
GetHuman1039898 indicated the issue is not fixed yet.
Aug 30th, 2018 1:15am

Paying Too Much for Cable?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies