U-verse shut me off when they were not supposed to I'm disabled because DirecTV called...

GetHuman1039586's customer service issue with AT&T U-Verse from August 2018

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The issue in GetHuman1039586's own words
U-verse shut me off when they were not supposed to I'm disabled because DirecTV called me into a practice that I was never able to be able to have in my apartment now I'm stuck with nothing until Monday and it's against the law all I want is for my internet to be connected to my TV so I can watch the app for DirecTV on my phone to get through the weekend I have business to take care of my name is Heather Johnson and my old account number. Was ********* please put it connect me with a technician to get this back on because on Monday they're going to get in big trouble for shutting me off this against the law they already did it with my phone connection and that's against FCC government official law I had to fight and fight for * weeks for them to finally put me back on the access program for $** a month cuz they had me at $*** a month and so that's being investigated to so please help me connect now

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AT&T U-Verse

Customer service issue
Reported by GetHuman1039586
Aug 26th, 2018 - 3 years ago
Fixed
Seen by 14 customers so far
Similar issue to 974 others
0 customers following this
Items needed
Name on the account
Phone number
Email address
Account PIN
Service address

Timeline

GetHuman1039586 started working on this issue
Aug 26th, 2018 10:11pm
GetHuman1039586 indicated the issue is not fixed yet.
Aug 26th, 2018 11:12pm
GetHuman1039586 indicated the issue is not fixed yet.
Aug 28th, 2018 7:28am
GetHuman1039586 indicated the issue is not fixed yet.
Aug 28th, 2018 3:23pm

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