U-verse shut me off when they were not supposed to I'm disabled because DirecTV called...

GetHuman1039586's customer service issue with AT&T U-Verse from August 2018

Help with my AT&T U-Verse issue
Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman1039586's own words
U-verse shut me off when they were not supposed to I'm disabled because DirecTV called me into a practice that I was never able to be able to have in my apartment now I'm stuck with nothing until Monday and it's against the law all I want is for my internet to be connected to my TV so I can watch the app for DirecTV on my phone to get through the weekend I have business to take care of my name is Heather Johnson and my old account number. Was ********* please put it connect me with a technician to get this back on because on Monday they're going to get in big trouble for shutting me off this against the law they already did it with my phone connection and that's against FCC government official law I had to fight and fight for * weeks for them to finally put me back on the access program for $** a month cuz they had me at $*** a month and so that's being investigated to so please help me connect now
GetHuman1039586 did not yet indicate what AT&T U-Verse should do to make this right.
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AT&T U-Verse

Customer service issue
Reported by GetHuman1039586
Aug 26th, 2018 - 4 mons ago
I have an issue with AT&T U-Verse too
Fixed
Seen by 5 customers so far
Similar issue to 974 others
0 customers following this
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Timeline
GetHuman1039586 started working on this issue
Aug 26th 10:11pm
GetHuman1039586 indicated the issue is not fixed yet.
Aug 26th 11:12pm
GetHuman1039586 indicated the issue is not fixed yet.
Aug 28th 7:28am
GetHuman1039586 indicated the issue is not fixed yet.
Aug 28th 3:23pm