After many yeas as a customer of ATT Uverse, I changed my service to Spectrum*due to a...

GetHuman-mombeau's customer service issue with AT&T U-Verse from August 2018

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The issue in GetHuman-mombeau's own words
After many yeas as a customer of ATT Uverse, I changed my service to Spectrum*due to a customer service issue. In doing so, I was asked to return my equipment to UPS. All of my equipment was returned to the UPS Lax, on Sepulveda, Los Angeles, *****.*For some reason, I am being charged for this equipment, which has been referred to a collection agency, although an investigation was supposedly taking place.*If you refuse to respond, I will go on social media and make a complaint.
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AT&T U-Verse

Customer service issue
Reported by GetHuman-mombeau
Aug 11th, 2018 - 7 mons ago
I have an issue with AT&T U-Verse too
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Seen by 5 customers so far
Similar issue to 861 others
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Timeline
GetHuman-mombeau started working on this issue
Aug 11th, 2018 5:57pm
GetHuman-mombeau shared this issue with friends on Facebook
Aug 11th, 2018 5:58pm
GetHuman-mombeau indicated the issue is not fixed yet.
Aug 11th, 2018 6:57pm