All I want is compensation for my stress, lack of Internet and streaming for almost a week. I think, and it would be nice to have a month free.

GetHuman-ephalant's customer service issue with AT&T U-Verse from July 2018

16 views | 755 similar | 0 following
Help with my AT&T U-Verse issue
Next: our robot will wait on hold for GetHuman-ephalant to get a AT&T U-Verse rep on the line!
Always use the GetHuman Phone to call AT&T U-Verse. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-ephalant's own words
My modem get fried Tuesday night, the **th, called Wed morning. The gentleman said they could send a new one out by Fri. I waited ALL day Fri., no UPS. Had to leave at *:**, he showed up really late, left a note saying it would be at a UPS store. Called Sat., no package. I had no way of tracking before that. Called and spoke to Lisa and all she could say was, "I'm sorry" and kept saying they could send another, AT MY EXPENSE, to which I said no and it would arrive later. So waited till Mon., called the store, still no package. They said they would call when it arrived. NO, I had tracked it, and it had been there * hours. My neighbor is with Spectrum, hers got fried at the same time and they were out there the next day, Wed., and had her all set up real quick. So now, today, Monday, I've been without Wifi for almost a WEEK, no streaming, no internet and I have really limited data on my phone. And when I had to go online, I had to go to a neighbors and use hers. Thank goodness I don't work from home!!!! I spoke to Sara today and she was very helpful. I had a hard time setting up. There's more but I think you get the gist. Sara did reduce my bill but I think I should have been offered more. The stress of no internet, no streaming limited data should account for a free month. Just put yourself in my shoes. Also now I think my internet is not as fast! Grrr.....I'm really frustrated. SOMEBODY HELP ME!!! I've been pleased with U-verse till now but some of your customer service people need training on how to listen to the customer. Thank you!!!!!
I was without Internet, no streaming and little data on my phone.
I think the proper thing to do is compensate me for my stress.....not having Internet and putting up with not so nice customer service people!!!!!
A long time.
How GetHuman-ephalant fixed the problem

We are waiting for GetHuman-ephalant to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AT&T U-Verse's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having AT&T U-Verse issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ephalant fixes it.
This email address isn't valid

AT&T U-Verse

Customer service issue
Reported by GetHuman-ephalant
Jul 30th, 2018 - 4 years ago
Seen by 16 customers so far
Similar issue to 755 others
0 customers following this
Items needed
Name on the account
Phone number
Email address
Account PIN
Service address


GetHuman-ephalant started working on this issue
Jul 30th, 2018 9:08pm
GetHuman-ephalant indicated the issue is not fixed yet.
Jul 30th, 2018 10:13pm
GetHuman-ephalant shared this issue with others over email
Jul 30th, 2018 10:15pm
GetHuman-ephalant indicated the issue is not fixed yet.
Jul 30th, 2018 11:16pm
GetHuman-ephalant indicated the issue is not fixed yet.
Jul 30th, 2018 11:21pm