I have just experienced the worst year with AT&T U-Verse -- unbelievably poor service...

GetHuman-welekco's customer service issue with AT&T U-Verse from July 2018

6 views | 717 similar | 0 following
Help with my AT&T U-Verse issue
Next: our robot will wait on hold for GetHuman-welekco to get a AT&T U-Verse rep on the line!
Always use the GetHuman Phone to call AT&T U-Verse. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-welekco's own words
I have just experienced the worst year with AT&T U-Verse -- unbelievably poor service. I have not had one month of full, uninterrupted service. I have had approximately ** service outages* on approximately half of those, I spent **-** minutes resetting equipment myself. On about half of those, I contacted AT&T and they did resets from office. I have had approximately * service calls of techs to my apartment. Today's **-**:** appt. tech did not even show up. I'm told to just stay here up to an ADDITIONAL * hours in order to have repair and reinstatement of full services. And for this, ongoing problems for one full year, you expect full payment of my bill (minus an occasional $*-*.**. Are you serious?) I am not going to pay the current month's service. My service totally stopped once on a date between June *&**. (Had not yet started recording in a log.) Reset done*service restored. June **, lost all services in afternoon* I reset, restored. AT *:** pm, all services lost again. Called AT&T and they "rebuilt the account." Services restored. On June **, TV signal lost. One TV reset. On July ** I returned from a trip -- to total outage.. I reset all equipment, and services restored except DVR not working. Scheduled appt. for July **. Tech got equipment working -- for three whole days!!! July **, stopped in middle of DVR program. *:** pm same day, total service outage* I did reset, services restored. July **, TV & Internet back, TV in LR not. July **, total service outage. Scheduled for July ** appt.. Returned from trip July ** -- total service outage. Did reset myself, service restored except for one TV.**Here we are for the July ** appt., **-**:** window. Tech DID NOT SHOW, and I'm told to just sit here up to another two hours.**I will NOT be paying this month's bill. I should not have been paying ANY month's bill in full, as I have not had one single month of uninterrupted service. Would YOU pay for services you didn't get?**Please have someone email me to confirm that I will be exempt from paying this month's bill -- after one full year of worst possible service. I WILL pursue this matter to the nth* please believe me.**I look forward to hearing from you very soon.**Virginia R. Welek****-***-****.

GetHuman-welekco did not yet indicate what AT&T U-Verse should do to make this right.

How GetHuman-welekco fixed the problem

We are waiting for GetHuman-welekco to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AT&T U-Verse's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having AT&T U-Verse issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-welekco fixes it.
This email address isn't valid

AT&T U-Verse

Customer service issue
Reported by GetHuman-welekco
Jul 25th, 2018 - 3 years ago
Seen by 6 customers so far
Similar issue to 717 others
0 customers following this
Items needed
Name on the account
Phone number
Email address
Account PIN
Service address


GetHuman-welekco started working on this issue
Jul 25th, 2018 4:42pm
GetHuman-welekco indicated the issue is not fixed yet.
Jul 25th, 2018 5:49pm
GetHuman-welekco indicated the issue is not fixed yet.
Jul 25th, 2018 5:57pm
GetHuman-welekco indicated the issue is not fixed yet.
Jul 25th, 2018 5:58pm

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers